Publication date:31/12/2019 - 09:30
The Energy Ombudsman Service is an autonomous federal service registered as a legal entity. Our Service is competent for the signposting and treatment of questions and complaints regarding the operation of the electricity and natural gas markets and the handling of disputes between end customers and the electricity and natural gas companies.
Based on the mandate given to us, on the details of the complaints received, and on the experience we have gained through our mediation activities, we have formulated the following policy advice with application of Article 27, §6, second paragraph, of the Law dated 29 April 1999 concerning the organisation of the electricity market. (Read more)